There are certain services every patient can expect when they come onto hospice care. For example, their care team should always be made up of a nurse who works as their case manager and a social worker—at a minimum. Patients should also expect to have access to a Certified Home Health Aide (CHHA) and durable medical equipment. These services are required and regulated by law and available to anyone who qualifies for hospice.
At Ardent Hospice & Palliative Care, not only do we meet the criteria necessary to provide hospice care, but we’re fully accredited by several hospice programs, like Community Health Accreditation Partner (CHAP) and Medicare. So you can trust that we meet the government’s standards. Here are a few more things you can always count on with Ardent.
Immediate Communication
Within an hour of us receiving a referral from a patient’s doctor, our intake officer reaches out to talk to the family. In this initial meeting, we go over everything you should expect with hospice services, answer any questions you may have, and begin to coordinate your loved one’s care. This is the time for us to understand how we can best meet your family’s and loved one’s specific needs and establish a care plan, so we can start tending to them right away.
Same-Day Responses
Besides immediate communication, you can also expect urgent response times. We can bring your loved one onto our services the same day we receive the referral. That means they can see our nurse and have the necessary medical equipment and supplies set up in their home all in one day—there’s virtually no wait time. Additionally, if there’s ever an emergency one they’re on our care, our nurses will respond immediately to tend to your loved one.
24/7 Support
While Medicare requires every hospice to be available to patients and families 24/7, Ardent goes above and beyond by making sure you’ll always reach a live person any time you call. If you have an emergency or questions during business hours, you’ll reach a knowledgeable team member who can triage or visit immediately, and if you’re calling “after-hours,” your call will be transferred directly to our owner, Susan’s, cell phone. So you can rest assured that you’ll get the answers you need no matter what time of day or night.
Accommodated Requests
We never want you to be afraid to ask questions, voice a concern, or express a need. We understand that your loved one may have a particular request for a specific supply, medication, or therapy, and we always do our best to accommodate those needs. Our owner is very involved with the company and will quickly approve requests, which means we can place the order quickly, without having to jump through many hoops.
Care That Goes Above & Beyond
Because we are a smaller hospice agency, we are willing and able to adapt to each patient’s specialized needs. There might be times we visit your family more often or extend our services outside of the set plan. We also work closely with our No One Should Die Alone Foundation, to grant patients’ needs and wishes outside the typical realm of hospice care. Through NOSDAF, we can help assist you with burial arrangement, offer certain forms of financial support, or even throw your loved one a fabulous birthday party. We aim to provide holistic care—including emotional, mental, and spiritual—and will go above and beyond in every way we can to make sure your loved one is comfortable.
To learn more about Ardent’s personalized service and care, visit us online or call us at 559-408-5945.
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